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  • How Does Delivery Work?
    Kansas City Delivery: As of February 5, 2024, we are no longer delivering to Kansas City due to the opening of a brick and mortar store in Omaha. Thanks and sorry! __________________________ Omaha and Lincoln Delivery: We offer Delivery within the Omaha and Lincoln Metro area to "curbside" for free! Omaha Metro includes Omaha proper, Elkhorn, Gretna, Bennington, Yutan, Valley, Waterloo, Papillion, La Vista, Bellevue and Council Bluffs. Lincoln Metro includes Lincoln, Waverly, and Ashland. After purchase is complete, you will receive a confirmation email with a link to book your delivery for Omaha on Sunday's between 1-5pm (Fall/Winter Hours) and Lincoln on Thursdays between 1pm and 4pm . We will not deliver pieces into the home (you can understand the potential liability issues associated with that). We can load into the garage with assistance and supervision of the home owner. For large item delivery, the home owner must be present. If the home owner is not present at the arranged delivery time, a $50.00 delivery fee will be charged in order to complete delivery when home owner is present. If delivery is not completed within 14 days of purchase with reasonable attempts made on the part of the seller, a refund will be made for the purchase price minus a 20% restocking fee in the form of store credit via a digital gift card. Questions about delivery? Just shoot us an email at info@15twohome.com.
  • What if I can't be available for free delivery time slots?
    In the case that you are not available for delivery at the "free" time slots, we do have an option for a $50.00 delivery coordinated outside of the regular hours. We also offer free pickup from our workshop just south of 205th and Maple in Elkhorn. Please choose this option at checkout if delivery will not work. To coordinate the alternative delivery and pay the fee, email us at info@15twohome.com or call/text 402-543-3210. Questions about delivery? Just shoot us a message @ info@15twohome.com
  • How does Tuesday pickup work?
    We offer pickup on Tuesday's only between 3:30pm and 8pm. You'll pick up from our workshop just south of 205th and Maple St. We offer both contactless and assisted pickup. Upon purchase, a confirmation email will be sent. Choose the appropriate link for pickup and you'll be able to book your 15-minute time slot for scheduled pickup. You will not be able to book a scheduled time if it is within the next six hours but you are able to book up to 14 days in advance.
  • Returns and Refunds???
    Most of the items we sell have already had a lifetime. Most are going to have dings, dents, scratches, and "character." We never intentionally hide anything about our items. Please check the images very thoroughly before purchase. All items are sold "as is." Misrepresented Items: Each item will have dimensions listed and any significant damage marks photographed. If upon delivery you can demonstrate the item was misrepresented and it is no longer acceptable for your use, we will issue a full refund in the form of a digital giftcard. (Updated January 2022) We do not offer refunds on items once it has been inspected and received by the buyer. If a purchase is made and an item is not picked up within 14 days or the buyer changes his or her mind, a 20% restocking fee will be assessed and a digital gift card will be sent for the remaining balance to the email on file. The Reasonable People Guarantee Beyond this, we are reasonable people. We love people and love what we get to do. If there are extenuating circumstances, we are not a major corporation with policy after policy to guide our decisions. We are people who want you to love our business and the products we provide. If there are any issues, let's hash it out and we'll come to a reasonable conclusion together.
  • Do you purchase as well?
    Absolutely! If you think you've got some items (or an entire house full!) that we may be interested in, simply send us a message through the "Contact" link at the top of this page. We will tell you like it is according to our standards of honoring and loving people. We're not interested in ripping you off. We are interested in passing along your pieces to the network of people that are looking for them. Looking forward to meeting to see what you have!
  • Can we check out an item prior to purchase?
    This one is tough. We understand that sometimes a person needs to get their hands on a piece, to see it in person before committing. We simply cannot and will not hold pieces for it to get checked out in person. If you would like to see an item prior to purchasing, you will need to coordinate with us via email or phone, but the item will not be removed from our website. If somone chooses to purchase through the website before you are able to see the item in person, we will honor the online purchase up to your arrival for inspection. We have done our very best to make sure you can feel confidant in your purchase by offering full refunds for any misrepresented pieces. We do not use any filters in our photography so color is consistent across all images.
  • After purchase, how long will you hold an item?"
    Storage space is very limited. We will hold an item after purchase for up to 14 days. If you have not picked up or arranged for delivery within 14 days, there is a $50.00 per week (minimum 1 week) fee per item. Communication is key. You can call or text to the phone number received with your purchase confirmation email or you can email us at info@15twohome.com. If we have not heard from you regarding your wishes after the 14 days of free holding, we will issue a refund minus a 20% restocking fee in the form of a digital gift card for store credit.
  • Can I purchase an item in advance of Friday morning's shop drops?
    For any item that has been featured in our social media accounts or marketing, we will not do advance sales...these items will be first come, first served on our website during our regularly scheduled shop drops.
  • Do you take requests for products?
    We do not currently take requests. Everything is first come, first serve to our website. We receive so many requests for our most popular items that we do not currently have the capacity to monitor and follow through on those requests. Follow along on Instagram to see some previews of items in our upcoming shop drops.
  • Tell me about Friday mornings...
    Most Friday mornings we will go live with a new round of items. These can be accessed directly via the home page of our website. We go live at 7am with the inventory. Please see the "Pop-Up" that appears as soon as you arrive on our website for any updates on upcoming shop drops, specials that are being run, and other information about our current offerings.
  • What happens if an item sells twice?
    In the exremely rare occassion that an item sells twice before it goes out of stock, we will accept the first order according to order number. We will immediately cancel the order of the second purchaser and refund the full amount to the original purchase method. This has only happened twice and is the result of orders being submitted simultaneously. Rather than not allowing the second order, the web-developed allows for the item to sell even though it is sold out. Unfortunately there is nothing we can do to prevent this.
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